The motherboard on a user's company laptop was recently replaced. Now, the user is unable to log in using the fingerprint reader. The fingerprint reader is working, but it does not recognize the users fingerprint. Which of the following should a technician perform FIRST to fix the issue?


A. Restore the system to a previous recovery point.
B. Reinstall the fingerprint software.
C. Access the BIOS and clear the TPM.
D. Update the drivers and the fingerprint software.
E. Flash the newest BIOS firmware that is available.