A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?


A. Install a splitter cable.
B. Install a discrete graphics card.
C. Use an HDMI switch.
D. Implement a docking station.

A user is experiencing an issue when trying to use a camera on a corporate mobile device to take pictures. The camera on the device is working. However, when the user tries to access the pictures via a USB cable connected to a PC, the user is unable to copy the pictures to the PC. Which is the following BEST describes the likely cause of the issue?


A. Settings are preventing the transfer of data from the device's camera.
B. A technician needs to change the camera settings on the device.
C. The device has corrupted picture files due to an update.
D. The device needs to have the OS reinstalled.

The motherboard on a user's company laptop was recently replaced. Now, the user is unable to log in using the fingerprint reader. The fingerprint reader is working, but it does not recognize the users fingerprint. Which of the following should a technician perform FIRST to fix the issue?


A. Restore the system to a previous recovery point.
B. Reinstall the fingerprint software.
C. Access the BIOS and clear the TPM.
D. Update the drivers and the fingerprint software.
E. Flash the newest BIOS firmware that is available.

A specific printer frequently experiences paper jams. A technician inspects the printer and finds that the paper is still partially in the paper tray when the printer jams. Which of the following should the technician check FIRST?


A. Fuser
B. Duplexing assembly
C. Toner
D. Pickup roller

Users report that all copies produced on a copier have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?


A. Failing imaging drum
B. A scratch on the scanning bed
C. Bad output tray
D. Damaged fuser

A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?


A. DIMM
B. ECC RAM
C. Virtual RAM
D. SODIMM

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. Which of the following BEST describes the issue with the laptop?


A. The docking station is improperly installed.
B. The hard drive is disconnected.
C. The CPU fan is too powerful.
D. The battery is damaged.

A user working in the field reported the GPS stopped working on a phone. The user's older, in-car GPS continued to function. Later, the user reported that the phone's GPS started working again. Which of the following MOST likely caused the phone's GPS to fail?


A. The cell phone was in conservation mode.
B. The cell phone had lost service to the carrier.
C. The cell phone received a firmware update.
D. The cell phone had overheated.

A technician needs to harden all newly deployed network printers following a data breach. Which of the following should the technician do to BEST fulfill this need?


A. Install the most recent drivers.
B. Disable wireless printing.
C. Place all printers on a separate print server.
D. Update to the latest firmware.

A user is attempting to connect a streaming media device to a hotel's free wireless internet. However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?


A. Connecting to the hotspot on the user's device
B. Disabling the Wi-Fi security on the device
C. Asking the hotel to disable the captive portal on the Wi-Fi
D. Adjusting the date and time stamps on the device to reflect another country