A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?


A. Replace the graphics card.
B. Replace the screen, as the customer insists.
C. Recommend the usage of an external display instead.
D. Ensure the backlight is functioning as expected.