A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?


A. Use another brand of VGA to DisplayPort adapter.
B. Research the issue further and formulate a new hypothesis to test.
C. Ask the user additional clarifying questions regarding the issue.
D. Document the action taken and the outcome.