A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST?


A. The internal antennas are connected.
B. The device has the latest OS updates.
C. The wireless device drivers are the latest version.
D. Airplane mode is disabled.
E. The battery is charging.