A user is unable to access the internet on a PC. A technician examines the PC and runs the following
commands:
ipconfig /all
ping 8.8.8.8
ping comptia.org
Which of the following steps in the troubleshooting process does this series of commands represent?


A. Establish a theory.
B. Verify full system functionality.
C. Establish a plan of action.
D. Identify the problem.