A project manager, the project team, and stakeholders meet to discuss and resolve project issues. What process does this describe?


A. Control Scope
B. Validate Scope
C. Manage Communications
D. Direct and Manage Project Work

During a status meeting, a stakeholder requests a new requirement that was previously unidentified. What should the project manager do?


A. Deny the request
B. Perform a risk analysis.
C. Implement the change and update the project management plan.
D. Execute the Perform Integrated Change Control process.

Upon completion of the deliverables, the customer finds that they fail to meet the required functionality specifications. What should the project manager do to resolve this?


A. Update the project documentation.
B. Review the requirements management plan.
C. Consult the quality management plan.
D. Identify the process controls

Because a project is behind schedule, the sponsor suggests reducing the time for quality assurance testing. What should the project manager do?


A. Perform quality control measurements.
B. Follow the quality management plan.
C. Perform quality audits.
D. Change the quality requirements.

A project manager must track schedule variances over time. What tool or technique should be used to determine whether or not the variances are within acceptable limits?


A. Cause-and-effect diagram
B. Control chart
C. Scatter diagram
D. Control panel diagram

In a long-running project, both approved and rejected changes have been managed successfully via the change control process. But lately, the change control board (CCB) has been slow to process change requests. Therefore, due to time constraints, some
changes are being evaluated by team members instead of following the process, and this trend is increasing.

What should be done to avoid scope creep?


A. Ask the project sponsor to escalate the issue with the CCB to the project management office (PMO).
B. Address and correct the issue with the CCB.
C. Escalate the issue to the program manager.
D. Reject new changes, as time constraints are important, and the risk of scope creep is high.

During a review meeting, the project manager realizes that scheduled quality control inspections were not conducted. Since the project is running short on time, the project manager decides to hold a joint customer acceptance inspection.
What should the project manager do next?


A. Advise the team to ensure that all specifications are maintained so the client accepts the deliverable.
B. Create a nonconformance report and initiate a corrective action with the project team.
C. Keep the customer informed and seek approvals.
D. Issue a change request to extend the project schedule to complete the quality checks on time.

During scope verification meetings, an end user often rejects the same type of deliverables, although many of the requirements are met. After conducting a root cause analysis, the project manager learns that a specific quality control process was not performed
due to lack of resources.

What should the project manager have done to avoid this?


A. Created quality checklists
B. Ensured that quality was managed
C. Held quality control process meetings
D. Requested more resources for quality control activities

A team must be appointed to do quality checks, but the project manager cannot obtain stakeholder consensus on the teams composition. What selection criteria can the project manager present to influence consensus?


A. Knowledge of customer requirements, organizational policies and industry standards, and project metrics.
B. Knowledge of stakeholder expectations, market landscape, and project scope statement
C. Knowledge of the product benchmark, business case, and quality assurance
D. Knowledge of the stakeholder engagement plan, approval criteria, and document specifications

A project team member identifies a quality issue that may cause the product to be rejected by the customer. However, the project sponsor wants to deliver the product.
What should the project manager do?


A. Update the issue log.
B. Deliver the product.
C. Review the quality checklist.
D. Ensure that the product meets customer requirements.